Frequently Asked Questions

We offer multiple ways to be able to know which nesting or stacking band is right for you before you purchase it. Visit our Stacking 101 page, which features the at-home printable guide, or of course booking a Virtual Appointment with our experts.

Please note that we work with natural diamonds, semi-precious, and precious stones, that have varying degrees of colors, shades, and inclusions. Stone characteristics can vary across sizes and shapes, and often can vary by availability in the market. While we do our best to match characteristics to what may be depicted on the website, please note that your natural stone may come with variation, making your piece truly one-of-a-kind.

You can learn more about stones in Diamond School, our resource for all things diamonds, precious, and semi-precious stones. You may also book an appointment with our stone and diamond experts here.

Product availability and production timelines are listed on the product page for the item. Pieces that are in-stock will ship in 1-3 business days.Made-to-order items take between 2-8 weeks to produce, please refer to the specific product page for exact timelines, or contact our team if you have any questions.

If you are looking for ready-to-ship pieces, shop our In Stock Engagement Rings collection, Bands, and Fine Jewelry for your ceremonial and gifting needs.

We ship all domestic parcels via UPS. Orders valued at above $300 receive complementary shipping via UPS 2 Day. Other shipping options include domestic Next Day shipping ($75), domestic Standard Shipping ($20), and International Priority via FedEx ($125, does not include duties and taxes). All of our pieces are fully insured while in transit, and must be signed for when received.

If not in-stock, our pieces take 4-6 weeks on average. On occasion we can accommodate rushed production times for certain styles and collections, fees may apply. Contact our team to learn more about whether the piece you have in mind can be produced with a faster turnaround time.

If you have an address correction and we are able to adjust it prior to shipment, we are happy to do so. Please note however in most cases after an order has been shipped, we are unable to reroute the package. Contacting our Customer Service team prior to shipment for an address adjustment is the responsibility of the client.

Yes, we are happy to work with you remotely to customize your Anna Sheffield rings, bands, and fine jewelry. Please contact us, book a virtual appointment, or learn more about our custom process on our Custom page.

We serve customers around the world via FedEx International Priority. Shipping times vary, depending on the destination country, and take approximately 3–15 business days. All pieces are fully insured during transit time.

Please note that all international orders are subject to duties and taxes, which are the responsibility of the client at the time of delivery. Any international orders that are refused at the time of delivery and returned to Anna Sheffield will have all shipping charges deducted from the refund amount.

Please refer to your local courier for current rates for duties and taxes at the time of delivery, as these can fluctuate and vary by country.

If you are not satisfied with your purchase, qualifying orders have 14 days from the date of delivery to return your purchase to our NYC Atelier. Please email our customer service team at info@annasheffield.com to submit a Return Request, and include your name, product(s) you are returning, and reason for your return. Your request for return will be answered by our customer service team within 1-3 business days, and will provide further instructions for sending in your return. Returns that are shipped to our NYC Atelier after the 14 day return period will be returned to the sender. Return labels are the responsibility of the client, Anna Sheffield does not provide labels for Returns or Exchanges.

Restocking Fees

Please note that all orders with a request for refund will incur a 10% restocking fee (not to exceed $500) based on the retail value of the returned items, there are no exceptions. Items being exchanged for another item (except for Eternity style bands), or converted into store credit, will not incur the 10% restocking fee.

Eternity style bands will incur a restocking fee of 10% (to not exceed $500) in the event of a return, exchange, or store credit.

Final Sale orders

Please carefully review the items below which are Final Sale:

1.) Custom settings and designs, defined as:
-One of a kind pieces of fine jewelry, engagement rings, or bands-Pieces sketched or designed specifically for clients by Anna Sheffield
-Pieces designed specifically for clients by our sales our production team

2.) Bespoke engagement rings, fine jewelry, and bands, defined as:
-Any adjustments and modifications from our standard designs
-Sizes outside our standard size 3-10 for women’s rings, or sizes outside our standard size 7-11 for men’s rings.
-Non standard metal colors and types (18k, platinum, rhodium additions, etc)
-Pieces featuring stones that have been specially sourced for your preferences and budget
-Engraving
-Addition of diamond accents-In Stock pieces that have been resized or altered

3.) Customized, charm selected Talisman Suites

4.) Home goods and objects

5.) Orders placed using store credit from a return or exchange

6.) Items purchased through our ASJ Sale collection, Sample Sales, Archive Sales, or promotions above 10% off unless otherwise specified within the promotional materials.

Please note that all orders with a request for refund will incur a 10% restocking fee (not to exceed $500) based on the retail value of the returned items, there are no exceptions.

Items being exchanged for another item (except for Eternity style bands), or converted into store credit, will not incur the 10% restocking fee.

Eternity style bands will incur a restocking fee of 10% (to not exceed $500) in the event of a return, exchange, or store credit.

After your return has been confirmed via email with our sales team, please ship your return or exchange with its original packaging via a parcel service that is traceable and insured.

Please note that all returned items are the sole responsibility of the client to provide their own label with tracking and insurance, Anna Sheffield does not supply return labels.

In the unlikely event that a parcel is lost in the mail, it is the responsibility of the client to file a lost or stolen claim on their own behalf. Anna Sheffield is not responsible for parcels lost in transit for returns, exchanges, repairs, or replacements.

Please allow 2-3 business days for our customer service team to process your return. Your funds will be credited back to the original form of payment within 2-10 business days, depending on the bank card used for the purchase. Original shipping charges will not be refunded.

Please note that all returned and cancelled orders will incur a 10% restocking fee (not to exceed $500) for returned items. Items being exchanged for another item will not incur the 10% restocking fee. Please review our Return Policy section for more details on which orders qualify as Final Sale.

Please carefully review the items below which are Final Sale:

1.) Custom settings and designs, defined as:
-One of a kind pieces of fine jewelry, engagement rings, or bands
-Pieces sketched or designed specifically for clients by Anna Sheffield
-Pieces designed specifically for clients by our sales our production team

2.) Bespoke engagement rings, fine jewelry, and bands, defined as:
-Any adjustments and modifications from our standard designs
-Sizes outside our standard size 3-10 for women’s rings, or sizes outside our standard size 7-11 for men’s rings.
-Non standard metal colors and types (18k, platinum, rhodium additions, etc)
-Pieces featuring stones that have been specially sourced for your preferences and budget
-Engraving
-Addition of diamond accents
-Resized or altered rings

3.) Customized, charm selected Talisman Suites

4.) Home goods and objects

5.) Orders placed using store credit from a return or exchange

6.) Items purchased through our ASJ Sale collection

Store Credit

Please review the items below which can be returned for Store Credit only:

Items purchased during seasonal promotional events, unless specified as Final Sale otherwise. Items purchased through our ASJ Sale Collection are Final Sale. Please refer to the marketing materials for the specified promotion.

Cancellations must be requested within 2 business days of when the order was placed in order to avoid any additional fees or charges.

Standard orders that are already in production, and not customized, modified, or bespoke, will incur a 10% restocking fee (not to exceed $500).

Please note that all customized orders that are already in production are final sale and cannot be canceled or refunded. Kindly review our full Return Policy section for additional details on which orders are Final Sale, thus do not qualify for cancellations for full refunds.

Please email our team at info@annasheffield.com to request a cancellation.ur team at info@annasheffield.com to request a cancellation.

We provide Klarna and Shop Pay as available financing options.

Anyone with an Anna Sheffield customer account will be enrolled in our A-List Loyalty Program.

Points and rewards can be earned by making a purchase online or at our NYC atelier or completing other non-purchase activities like sharing your birthday, following us on social media, or signing up for our mailing list.

As soon as you make a purchase, points appear in your loyalty account. These are stored and can be used to redeem rewards later.

Yes! Points can be earned from purchasing jewelry online and at our NYC Atelier.

Points & rewards cannot be used towards purchases of engagement or ceremonial rings.

Rewards and A-List promotions cannot be applied to previous orders.

Only one reward can be applied to each order so therefore rewards cannot be combined.

Points must be redeemed within 12 months after they appear in your account and then they will expire. However, when you enter a tier you will remain in that tier for your lifetime here at ASJ. You won't be downgraded to a lower tier.

As previous purchase history cannot be combined, we are unable to combine two Loyalty accounts into one.

We offer a ring sizer for purchase to help you find out your Anna Sheffield ring size here, in addition to our Size Chart that provides International ring size conversions, and an at-home printable guide for finding your ring size.

We’re also happy to size you in person at our NYC or LA atelier. Book an appointment here.

We offer a complimentary resize for rings within the first year of purchase, up to one size larger or smaller. Any resize requests outside of the first year will be performed at cost to the client.

Please note that some ring styles are not suitable for resizing, including but not limited to eternity, half eternity, or pavé shank bands and rings. To protect the structural integrity of a piece, in some rare cases, a ring remake may be recommended when exceeding size adjustments above 1.5 sizes up or down.

Eternity and half eternity style bands that cannot be resized and fall within the 14 day exchange window (and do not qualify as final sale) will incur a restocking fee of 10%, not to exceed $500.

Rings purchased during promotional events, Archive Sales, sample sales, or the ASJ Sale Collection do not receive a complimentary resize.

Please send all repair and resize requests to our team at info@annasheffield.com. Include the name on the order and desired work to be completed on your item. Our team will respond in 1-3 business days with instructions on how to ship your item back.

In most cases, we are able to resize a ring from our In Stock Engagement Rings collection up to one size up or one size down.

If purchasing an in-stock engagement ring online, simply select the size in the dropdown you wish to have the ring sized to, and our team will take care of the rest! Please allow approximately 10 business days for your resize to be completed before shipment.

Please note that resized and modified rings are final sale.

If your desired in-stock ring cannot be resized, a custom ring can be made for you to your desired specifications. Contact us to learn more about the Custom & Bespoke process!

Our ceremonial and fine jewelry collections are made locally in NYC, using recycled gold and reclaimed diamond melee. All modern diamonds used in our collection are compliant with the Kimberley Process via their source, with GIA certified diamonds available upon request.

Reclaimed melee are stones that have been salvaged during the diamond cutting process, or have been cut from stones that may have been otherwise discarded. Reclaimed melee is perfectly beautiful and suitable for all forms of jewelry. The quality of reclaimed melee that is used in our pieces is grade GVS.

Yes, we offer lab-created White Diamonds. Discover our current offering of made-to-order engagement and ceremonial rings featuring lab diamonds, or get in touch with our experts to create your customized ring using labs.

Anna Sheffield has partnered and continues to partner with various causes and organizations throughout the years which are near and dear to heart and the brand.

Our proceeds from our Future Heritage collection supports the Future Heritage Fund, which aims to fund scholarships and conservation efforts in the American Southwest. Learn more about the Future Heritage Project here

Proceeds from our Rainbow Bands collection support the Family Equality Council, which funds policy change and community building through equality for LGBTQIA+ families and those who wish to form them.

Proceeds from our Terra Firma collection support the National Resources Defence Council.

Please note that all fine jewelry, regardless of the alloy or stone, must be handled with care. We highly recommend never wearing your jewelry while doing extraneous activities like working out, gardening, and various fields of work where your hands may be undergoing frequent use.

We also recommend not wearing your jewelry while swimming, in the shower, or while applying cosmetics such as lotions. Chemicals, sediments, and elements found within bodies of water and cosmetics can tarnish metals and loosen stones over time.

To keep your pieces clean, we offer our Original Jewelry Cleaner, which is perfect for 14k pieces and hard stones such as diamonds, and our Gentle Jewelry Cleaner, which is recommended for precious and semi precious stones.

*Please note we do not advise using this cleaner on our sterling sliver products. For cleaning instructions for those products see answer below.

There are various steps you can take toward proper fine jewelry storage to aid in the longevity of your pieces featuring precious and semi-precious metals and stones:

Avoid putting your jewelry into a drawer, on top of a dresser, or on any hard surfaces that could cause scratches or damage. Storing your jewelry in the ASJ box or pouch that your order is sent in is a safe option.
Store in a dry area like a jewelry box with padded sections.
Keep away from skincare products. It is best not to keep your jewelry in the bathroom to keep jewelry away from heat, steam, and water.
Don't store in a place that reaches direct sunlight during any time of the day. Direct sunlight over time can affect the color of stones.

Caring for sterling silver jewelry is essential to maintain its luster and quality over time. Here are some tips to help you keep your silver pieces looking their best:

Store your sterling silver pieces in a cool, dry place away from sunlight and air to prevent tarnishing. We recommend that you store your silver jewelry in its Anna Sheffield Jewelry flannel pouch to protect it from abrasion and offer a degree of tarnish prevention.
Keep your silver jewelry away from household chemicals, such as bleach, ammonia, or chlorine, as these can cause damage or discoloration. Also, remove your jewelry before swimming or using household cleaning products. Remove your sterling silver jewelry before applying lotions
If your silver jewelry includes gemstones, take extra care to clean them properly. Use a soft, damp cloth to clean the gemstones while avoiding the silver settings.

If you have specific questions or concerns about caring for a particular piece, get in touch and we can help.

Regularly clean your sterling silver jewelry to prevent tarnishing. Use a soft, non-abrasive cloth to gently polish the silver. There are also specific silver polishing cloths available that are effective in removing tarnish. Avoid direct exposure to chemicals found in beauty products like lotions, perfumes, and hairsprays which can accelerate tarnishing. If using, it's best to apply these products before putting on your silver jewelry, avoiding surface contact. Do not use jewelry cleaners on sterling silver pieces.

Tarnishing naturally occurs as silver jewelry oxidizes with exposure to environmental chemicals (during both wear and non-wear). Silver can tarnish in reaction to many things from the air - particularly in damp climates or where the air is salty - to surface exposure, both while it's being stored and while it's being worn. Proper storage and regular cleaning can help prevent and minimize tarnishing, maintaining the luster and shine of silver jewelry.

Sterling silver, by definition, contains pure silver and other metals, often copper. While pure silver is generally hypoallergenic, the additional metals in sterling silver can sometimes cause mild reactions in individuals with sensitive skin. However, many people find sterling silver to be well-tolerated and a suitable option for those with minor metal sensitivities. If you have a known allergy to specific metals, please get in touch with questions as sensitivities vary from person to person.

General Fine Jewelry Warranty

We provide a one-year limited warranty on our fine jewelry & engagement rings (excluding silver jewelry and items purchased during a Sample Sale or Archive Sale) from the date of delivery. Your warranty includes:

1.) One complimentary resize on rings and bands (as styles allow*) up to 1 size larger or smaller and within the 1st year of ownership. Anna Sheffield reserves the right to refuse resizes for instances that include but are not limited to styles that cannot be resized, including but not limited to eternity, half eternity, pavé shank rings, knife-edge or other styles with designs along the bands.

2.) Repair or replacement due to a defect in materials or workmanship

All jewelry shipped to Anna Sheffield for a repair or resize will be at the cost of the client. Additional shipping costs may be required for return shipments.

Our warranty does not cover wear during normal usage under the conditions for which it was designed, in addition to neglect, accidental damage, or natural wear and tear, which may include but is not limited to:

1.) Bent or worn prongs over time that have resulted in loose stones.

2.) Discoloration of stones due to climate or exposure to chemicals.

3.) Discoloration of metals due to naturally occurring skin PH levels and exposure to chemicals.

4.) Chipped stones (diamonds, precious stones, or semi precious stones).

5.) Scratches on metal from use and contact with objects.

6.) Bent or broken shanks from use, lifestyle, and activities.

7.) Metal tarnishing.

8.) Resizing past the 1 year free ring resize window, or resizing needs that require a new ring to be made.

9.) Items purchased during the Sample Sale or Archive Sale.

Any repairs that exhibit signs due to wear and tear listed above can still be repaired by our expert team at the lowest possible cost. Anna Sheffield reserves the right to refuse any repairs.

Sterling Silver Warranty

We provide a 6 month limited warranty on sterling silver jewelry.
Your silver warranty includes:

-Repair or replacement due to a defect in materials or workmanship.

1.) Metal tarnishing

2.) Bent or worn prongs over time that have resulted in loose stones

3.) Discoloration of stones due to climate or exposure to chemicals

4.) Discoloration of metals due to naturally occurring skin PH levels and exposure to chemicals

5.) Chipped stones (diamonds, precious stones, or semi precious stones)

6.) Scratches on metal from use and contact with objects

7.) Bent or broken shanks from use, lifestyle, and activities

8.) Resizing past the 1 year free ring resize window, or resizing needs that require a new ring to be made.

While we appreciate that another jeweler may provide you with opinions or feedback about the condition of your piece, the jewelers and gemologists who work on our team, in addition to our small roster of expert jewelry setters and hand builders will provide the ultimate diagnostics and course of action as they are experts at their craft, our jewelry construction, and designs. Repairs or services by another jeweler will void your warranty.

To submit a repair request, please email our experts at info@annasheffield.com. Please provide the original receipt if available, date of purchase and purchaser name, photos and descriptions of the repair need, and any additional information so that our team may better assist you. Our team will provide you with next steps. A deposit may be required in some cases.

Once your repair has been received and evaluated by our Production team, we will provide you with diagnostics, recommendations for repair, and costs. Please note that while our sales team may be able to provide you with some general feedback on your repair remotely, the ultimate diagnostic for repair is confirmed by our Production team and expert jewelers, as your piece will need to be evaluated physically in our workshop to determine next steps and the turnaround time for your repair. Repairs beyond reason may be declined at Anna Sheffield’s discretion.

While we appreciate that another jeweler may provide you with opinions or feedback about the condition of your piece, the jewelers and gemologists who work on our team, in addition to our small roster of expert jewelry setters and hand builders will provide the ultimate diagnostics and course of action as they are experts at their craft, our jewelry construction, and designs. Repairs or services by another jeweler will void your warranty.

Please note that all repairs or resizes to be shipped to Anna Sheffield are the sole responsibility of the client to provide their own label with tracking and insurance, Anna Sheffield does not supply return labels. In the unlikely event that a parcel is lost in the mail, it is the responsibility of the client to file a lost or stolen claim on their own behalf. Anna Sheffield is not responsible for parcels lost in transit for returns, exchanges, repairs, or replacements.Costs for return shipping are the responsibility of the client.

Yes, we offer lab-created White Diamonds. Discover our current offering of made-to-order engagement and ceremonial rings featuring lab diamonds, or get in touch with our experts to create your customized ring using labs.

We offer a complimentary first resize for rings that are not part of promotions, archive sales, or sample sales. Please send all repair and resize requests to our team at info@annasheffield.com. Include the name on the order and desired work to be completed on your item. Our team will respond in 2-5 business days with instructions on how to ship your item back.

We are happy to provide you with an evaluation report once your purchase is complete. Evaluation reports document the retail value of each piece for insurance purposes. Please note, however, that an evaluation report is not an appraisal. A formal appraisal requires an independent assessment by a certified appraiser, and is unfortunately not a service that we can offer.

We always recommend you insure your pieces to protect against loss, theft, or damage, and suggest our partners at Jewelers Mutual for the safekeeping of your fine jewelry. We do not offer insurance directly through Anna Sheffield.

Our shipments are fully insured while in transit, but we do not provide coverage for your purchases once they have been delivered. If you have additional questions, one of our sales associates will be happy to help you.

Yes, most of our collections can be customized with your option of metal, stone, size, and more. Contact us, book an appointment, or learn more about our custom process and personalization here.

Yes, we are happy to work with you remotely to customize your Anna Sheffield rings, bands, and fine jewelry. Please contact us or book a virtual appointment to get started.

We love working with Heirloom stones and setting them into our ceremonial rings. To see if the stone is first suitable, we ask that clients provide a few details about your stone to ensure it’s the right match. Quality and condition will inform if and how a stone may be used, while the shape, color, and cut relate to the possible design. Please send a photograph and as much information on the stone as possible, including carat size, millimeter dimensions, and GIA certification if applicable.

Have more questions on the heirloom process? Get in touch with our experts or book an appointment now to get started. Please have your stone appraised prior to your appointment to determine its valuation.

Most of our jewelry can be upgraded to 18k gold or platinum. Please contact our team to learn more about the availability of different alloys for your piece.

Yes! Most of our pieces are engravable. Most men’s and gender neutral bands can be engraved and added to your online order. Browse our engravable offerings here. Engraving typically adds 1-2 weeks to standard order fulfillment. Please note all engraved pieces will be final sale.

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